Frequently asked questions

Most orders arrive in about 30 minutes. Hot food is made after you order, so it leaves the store last and arrives hot.

Half the shop is temperature sensitive. Beyond two miles coffee is cold and ice cream is soft, so we would rather keep the promise than stretch the map.

$3.99, or free on orders over $20 after any discount.

Yes. The store is open 24 hours — browse here and pick up at the counter.

You are outside the delivery radius, or we could not confirm your location. Browsing stays open either way — only ordering is gated.

Only to measure the distance to the nearest store. The coordinates are compared on your device and are not sent anywhere.

Click the padlock in your browser's address bar, allow location for this site, then use the 'Try again' link in the banner at the top.

Everything in the Tobacco department, including lighters. Photo ID is required at handover, every time.

The driver will refuse handover of those items and refund them in full. The rest of your order is delivered as normal.

Until it reaches Preparing, yes — from Your Orders. After that the food is already being made.

Report it from the order and we refund that line immediately. No need to return anything.

Card, cash on delivery, or your fuel rewards balance.

Enter the code at checkout. One code per order, applied to the subtotal before delivery and tax.